Evaluation of Maturity Models for Business Process Management - Maturity Models for Small and Medium-sized Enterprises

This paper contains an appraisal of selected maturity models for BPM. Business process maturity models in general offer precise process definitions, repeatable process operations, the integration and interaction with linked processes, as well as the measurability and controlling of the process flows. Maturity models provide small and medium-sized enterprises (SMEs) with clear structures for organizational changes. The intention of the analysis is to support SMEs by choosing an appropriate framework that helps to design “to-be” business processes based on a continuous and comprehensive assessment concept. However, due to their size and limited resources, SMEs also have special requirements regarding maturity models. The paper describes the evaluation results of well-known maturity models for SMEs and the advantages and disadvantages of the models relating to a concrete scenario in the area of Anything Relationship Management.