Determinants of Successful Coaching Outcomes: Case Review of Eskom’s Matla Power Plant, South Africa

Workplace health and safety is an important aspect of the success of organisations as it considers the well-being of both employees and the company. Present research is based on the impact of coaching on a perception of developing a health and safety culture. In this regard, the qualitative study has been conducted to assess the role of coaching in developing the health and safety culture for Eskom’s Matla power plant in South Africa which is prone to workplace risk. The outcomes of the study are based on both the primary and secondary data wherein 20 middle managers of four plants of Eskom’s Matla have been selected. The analysis brought forth the outcome that coaching is the effective way to provide the practical experience related to a health and safety environment among new employees. However, existing managers faced the issue of consumption of time in coaching and workload. Subsequently, it was found that coaching makes it easy for the business to reduce the gap between employees and management which leads to set the safety culture in the right manner and to reduce the risk. Coaching can therefore be provided for adopting the changes in the current practices of imparting knowledge to employees and for enabling them to support the organisation to ensure its long-run survival.