银行排队系统的M/M/c模型优化及仿真

2010 IEEE International Conference on Software Engineering and Service Sciences Pub Date : 2010-07-16 DOI:10.1109/ICSESS.2010.5552328

Yubo Wang, Cheng Qian, Jinde Cao

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引用次数: 12

摘要

本文提出了一种基于排队理论的QuickPass模型来改进银行排队系统。采用M/M/c模型对现有银行排队系统进行建模，并采用解析方法指导优化策略。通过调整贪心算法，对多重优化模型进行了MATLAB仿真。仿真结果表明，QuickPass系统的引入大大缩短了普通队列和QuickPass队列的平均等待时间。最后对其优缺点进行了分析，并对进一步的应用进行了讨论。

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Optimized M/M/c model and simulation for bank queuing system

In this paper, a QuickPass model is proposed to improve bank queuing system based on queuing theory. The current bank queuing system is modeled with M/M/c and analytical approach is adopted to guide optimization strategy. Through adjusted greedy algorithm, the multiple-optimization model is simulated with MATLAB. Simulation result shows that the introduction of QuickPass system considerably reduces the average waiting time of customers both in regular queue and QuickPass queue. Pros and cons are analyzed and further application is discussed in the end.

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2010 IEEE International Conference on Software Engineering and Service Sciences

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