多智能体语音助手:用户体验研究

Proceedings of the 20th International Conference on Mobile and Ubiquitous Multimedia Pub Date : 2021-05-12 DOI:10.1145/3490632.3490662

Nima Zargham, Michael Bonfert, R. Porzel, Tanja Doring, R. Malaka

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引用次数: 10

摘要

语音助手(VAs)的使用正在广泛普及。最常见的语音助理由一个单一的、通常是女性的声音组成，用来回应用户的询问。我们设计了一个以一组代理的形式出现的VA系统，每个代理都有不同的声音和专门的任务域。我们进行了一项定量用户研究，将我们的多智能体方法与传统的单智能体助手在智能家居场景中的虚拟现实(VR)模拟进行了比较。结果显示，多智能体概念的用户体验评分明显更高。基于我们的发现，我们讨论了设计多方虚拟服务系统的潜力和挑战。

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Multi-Agent Voice Assistants: An Investigation of User Experience

The use of voice assistants (VAs) is spreading widely. Most common VAs consist of a single, usually female voice that responds to the user’s inquiry. We designed a VA system appearing as a group of agents, each with a different voice and a specialized task domain. We conducted a quantitative user study comparing our multi-agent approach with a conventional single-agent assistant in a smart home scenario as virtual reality (VR) simulation. The results show significantly higher user experience ratings for the multi-agent concept. Based on our findings, we discuss the potentials and challenges of designing multi-party VA systems.

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Proceedings of the 20th International Conference on Mobile and Ubiquitous Multimedia

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