肯尼亚养老金部的记录管理实践和服务提供

Oscar Otieno Owino, B. Namande
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引用次数: 0

摘要

本研究的目的是调查肯尼亚养恤金部记录管理做法对服务提供的影响。这项研究的指导目标如下:评估肯尼亚养恤金部提供服务的记录管理政策,确定工作人员能力对养恤金部提供服务的影响,确定信息和通信技术在养恤金部提供服务的记录管理中的应用,并查明记录管理做法对养恤金部提供服务的影响。本研究以档案保存系统(DIRKS)理论的设计与实施为指导。采用混合方法描述性调查研究设计。目标人群为112名员工,从中抽取了88名样本。分层抽样技术指导了样本的选择。问卷调查,参与观察和个人访谈支持数据收集。进行了初步研究,以确定研究的可行性,并改进研究工具。效度和信度分别采用内容效度、专家意见和Cronbach’s alpha来评定。数据分析使用描述性和推理统计与社会科学统计软件包(SPSS)的援助。采用内容分析法对定性资料进行分析。通过应用饼状图、频率表和图形来介绍调查结果。观察了整个研究过程中的伦理考虑。研究发现,可靠性高于0.70,反应率为75%。该研究确定,受访者同意记录管理政策影响了服务的提供。还发现工作人员的能力影响到服务的提供。信息和通信技术在档案管理方面的应用也影响了服务的提供。最后,研究确定,记录管理做法影响养恤金部的服务提供。所有的四个自变量都被发现与服务提供有积极和强烈的关系。然而,所有的自变量对服务提供没有显著的影响。这项研究的结论是,档案管理做法影响养恤金部提供的服务。这项研究还得出结论,工作人员不了解一些书面政策,记录的安全性不够,工作人员之间存在技能差距,还有文件丢失的情况。这项研究建议有必要制定明确的政策并使工作人员更加敏感,以便提高认识。它还建议拨出更多的资源,不仅用于购买设备,而且用于工作人员培训,购置现代化和更大的服务器,以便储存更多的电子记录,并采用现代查找辅助设备,以便查找和检索记录。该研究建议未来在其他政府机构进行研究,使用不同的变量和内罗毕县以外的研究。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Records Management Practices and Service Delivery at the Pensions Department, Kenya
The purpose of this study was to investigate the effect of records management practices on service delivery at the Pensions Department in Kenya. The study was guided by the following objectives: To assess records management policies on service delivery at the Pension’s department in Kenya, to establish the effect of staff capacity on service delivery at the Pension’s Department, to determine the application of ICT in records management on service delivery at the Pension’s Department and to find out the effect of records management practices on service delivery at the Pension Department.  The study was guided by the design and implementation of records keeping systems (DIRKS) theory. Mixed method descriptive survey research design was used. The target population was 112 employees where a sample of 88 was derived. A stratified sampling technique guided sample selection. Questionnaire, participant observation and personal interviews supported data collection. Pilot study was undertaken to determine research feasibility and to make improvements to the research instrument. Validity and reliability was achieved using content validity, expert opinion and Cronbach’s alpha. Data was analysed using descriptive and inferential statistics with the aid of Statistical Package for Social Sciences (SPSS). Content analysis was used to analyse qualitative data. Presentation of findings was through the application of pie charts, frequency tables and graphs. Ethical considerations in the entire research process was observed.  The study found a strong reliability above 0.70 with a response rate of 75%. The study established that respondents agreed that records management policy affected service delivery. It was also found that staff capacity affects service delivery. ICT application in records management was also found to affect service delivery. Finally, the study established that records management practices affect service delivery at the Pension Department.  All the four independent variables were found to have positive and strong relationship with service delivery. However, all the independent variables did not have significant effect on service delivery. The study concluded that records management practices affect service delivery at the Pension Department. The study also concluded that there were some written policies that staff were not aware of, security of records was not adequate, there were skill gaps among staff and there were cases of lost files. The study recommended the need to develop clear policies and sensitize the staff for more awareness. It also recommended more resource allocation not only for equipment purchase, but for staff training, acquisition of modern and bigger servers for more electronic records storage and implementation of modern finding aids for easy location and retrieval of records. The study recommended future research in other government agencies, use of different variables and outside Nairobi County.
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