基于SEM的毕业生满意度研究与应用——以北京科技大学为例

Tianxin Zong, Na Li, Zhigang Zhang
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Empirical Research on Graduate Satisfaction Model Graduate Satisfaction Assessment Model Framework Setting In order to understand the satisfaction of the USTB undergraduate students, from the perspective of students to find out the problems that the school may have in related work, the Academic Affairs Office conducted a questionnaire survey on the USTB 2018 Senior. This article constructed its index system according to the items involved in the questionnaire. The survey in this study used the 5-point Likert scale. The higher the score, the higher the satisfaction. The scale including 3 main indicators: Teaching perception, Service perception and Student satisfaction. Reliability and Validity Analysis In May 2018, the Academic Affairs Office conducted a questionnaire survey of USTB 2018 seniors, distributed 3,249 questionnaires and collected 2,841 questionnaires. After the deletion of outliers and missing values, the total number of valid questionnaires was 2,650. 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引用次数: 0

摘要

基于结构方程模型和北京科技大学的特点,采用PLS估计算法构建了毕业生满意度评价模型,并对模型的拟合程度进行了检验。研究发现,感知素质对毕业生满意度有显著影响。对学校教学的改进和结构方程模型在教学领域的应用具有一定的参考价值。结构方程模型又称潜变量模型,是因子分析与通径分析的结合[1]。它是当代行为和社会领域定量研究的重要统计方法。它是一种常用的统计建模技术,可以引入潜在变量,研究观察变量之间的因果关系,找出影响教学评价的主要因素。Chin[2]认为两种建模方法的选择主要取决于研究目的;Joreskog & Word[3]认为,当研究的目的是理论检验,且理论知识充足时,应该使用LISREL。从理论角度看,中国的高校满意度模型主要是借鉴国外模式,并没有成熟的官方框架。因此,本文构建的毕业生满意度指数模型尚不成熟,模型中各变量之间的关系有待实证研究的验证。因此,基于以上分析,本文应采用PLS建模技术。为了了解北京科技大学本科生的满意度,从学生的角度出发,找出学校在相关工作中可能存在的问题,教务处对北京科技大学2018届大四学生进行了问卷调查。本文根据问卷所涉及的项目,构建了问卷的指标体系。本研究的调查采用5分李克特量表。分数越高,满意度越高。量表包括3个主要指标:教学感知、服务感知和学生满意度。信度与效度分析2018年5月,教务处对北京科技大学2018届大四学生进行问卷调查,发放问卷3249份,回收问卷2841份。剔除异常值和缺失值后,有效问卷总数为2650份。问卷有效回收率为81.6%。建模、分析、仿真技术与应用国际会议(MASTA 2019)版权所有©2019,作者。亚特兰蒂斯出版社出版。这是一篇基于CC BY-NC许可(http://creativecommons.org/licenses/by-nc/4.0/)的开放获取文章。智能系统研究进展,第168卷
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Research and Application of Graduate Satisfaction Based on SEM -- Take USTB as An Example
Based on the structural equation model and the characteristics of University Of Science and Technology Beijing(USTB), a graduate satisfaction evaluation model is constructed by using PLS estimation algorithm, and the fitting degree of the model is tested. It is found that the perceived quality has a great influence on the graduate satisfaction. It has a certain reference value for the improvement of school teaching and the application of structural equation model in the field of teaching. Introduction Structural equation model, also known as latent variable model, is the combination of factor analysis and path analysis [1]. It is an important statistical method for quantitative research in contemporary behavioral and social fields. It is an commonly used statistical modeling technology, which can introduce the latent variables to study the causal link between observed variables and find out the main factors which affecting teaching evaluation. Chin [2] believes that the choice of two modeling methods depends mainly on the research purpose; Joreskog & Word [3] believes that when the purpose of the research is theoretical test and the theoretical knowledge is sufficient, LISREL should be used. From a theoretical point of view, China's college satisfaction model is mainly based on foreign models, and there is no mature and official framework. So the graduate satisfaction index model constructed in this paper is not yet mature, and the relationship between variables in the model needs to be verified in empirical research. Therefore, based on the above analysis, this paper should adopt PLS modeling technology. Empirical Research on Graduate Satisfaction Model Graduate Satisfaction Assessment Model Framework Setting In order to understand the satisfaction of the USTB undergraduate students, from the perspective of students to find out the problems that the school may have in related work, the Academic Affairs Office conducted a questionnaire survey on the USTB 2018 Senior. This article constructed its index system according to the items involved in the questionnaire. The survey in this study used the 5-point Likert scale. The higher the score, the higher the satisfaction. The scale including 3 main indicators: Teaching perception, Service perception and Student satisfaction. Reliability and Validity Analysis In May 2018, the Academic Affairs Office conducted a questionnaire survey of USTB 2018 seniors, distributed 3,249 questionnaires and collected 2,841 questionnaires. After the deletion of outliers and missing values, the total number of valid questionnaires was 2,650. The effective recovery rate of the questionnaire was 81.6%. International Conference on Modeling, Analysis, Simulation Technologies and Applications (MASTA 2019) Copyright © 2019, the Authors. Published by Atlantis Press. This is an open access article under the CC BY-NC license (http://creativecommons.org/licenses/by-nc/4.0/). Advances in Intelligent Systems Research, volume 168
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