Effects of Experience, Task Specific Information, and Risk on Tax Professionals’ Judgments

This research examines whether (1) less experienced tax accountants exhibit a pro-client bias (a tendency to conclude a client-favorable [unfavorable] outcome is more [less] likely as compared to more experienced tax accountants’ judgments), (2) whether task-specific declarative information (a summary of relevant IRC and Congressional intent) can reduce this bias, and (3) whether tax seniors and managers can make judgments similar to partner experts in a closed-cue judgment situation as suggested by prior research in medical decision making. The results show tax seniors judge taxability significantly less likely when the facts are against the client or neutral than both tax managers and partners. This pro-client bias is significantly reduced when the seniors are provided with relevant declarative information. In contrast, tax managers are able to make taxability judgments similar to the partner experts across all three risk conditions. I discuss implications for training, practice management, and future research.