P. Antunes, N. Guimarães, J. Segovia, Jesús Cardeñosa Lera
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Beyond formal processes: augmenting workflow with group interaction techniques
The main scope of workflow systems has been the automation of formal procedures in the workplace. On the other hand, Communication and Group Support systems have addressed the informal aspects of organizational interactions. We argue that the formal versus informal separation is artificial and a cause of systems ineffectiveness. This paper proposes an approach to increase mutual awareness when integrating support for workflow systems and group interaction techniques.
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