马来西亚一家私立医院的成年住院病人和护士认为的护患沟通障碍

Radha Maniam, Ikome Otto Mbambe
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引用次数: 1

摘要

背景:有效和熟练的沟通是至关重要的,是护理质量的重要因素。这使护士能够评估患者的需求,并为他们提供适当的身体护理、情感支持、知识转移和信息交流。然而,护士发现很难有效地与患者进行治疗性沟通。目的:了解护士和住院成人患者对护患有效沟通障碍的认知。方法:一项描述性研究用于收集马来西亚一家私立医院多学科病房的护士(n=40)和成年住院患者(n=63)的数据。采用两套自填问卷分别对两组患者和护士进行问卷调查。数据分析采用SPSS 20.0版本。结果:护士和成年患者认为工作量大、方言和对护士的消极态度是阻碍护患有效沟通的主要障碍。结论:沟通在患者对护理的满意度和护士提供以患者为中心的护理的能力中起着重要作用。护士应该考虑到那些影响患者的沟通障碍,并有足够的信心迈出第一步,主动沟通,并能够处理患者的动态情绪。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
NURSE-PATIENT COMMUNICATION BARRIERS AS PERCEIVED BY ADULT IN-PATIENTS AND NURSES IN A PRIVATE HOSPITAL IN MALAYSIA
Background: Effective and skilful communication is crucial and an important element in the quality of nursing care. This enables nurses to assess patients' needs and provide them with the appropriate physical care, emotional support, knowledge transfer and exchange of information. However, nurses find it difficult to communicate effectively and therapeutically with their patients. Aim: To identify the nurses’ and adult inpatients’ perceptions of barriers to effective nurse-patient communication. Methodology: A descriptive study was used to collect data from nurses (n=40) and adult inpatient (n=63) in multidisciplinary wards in a private hospital in Malaysia. Two sets of self-administered questionnaire for the two different groups of participants, the patients and nurses were used. Data were analysed using the SPSS version 20.0. Results: Nurses and adult in patient perceived heavy workload, dialect and negative attitudes towards nurses as main barriers that hinders effective communication among nurses and patients. Conclusion: Communication places an important part in patients’ satisfaction of care and the ability of the nurse to provided patient centred care. Nurses should take in to account those communication barriers that affect the patients and be confident enough to take the first step to initiate communication and be able to handle patients’ dynamic emotions.
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