A Simulation Study of the Electronic Waybill Service

We present results from a simulation study, which was designed for investigating the potential positive impacts, i.e., The invoicing and processing time, and financial savings, when using an electronic waybill instead of paper waybills for road-based freight transportation. The simulation model is implemented in an experiment for three different scenarios, where the processing time for waybills at the freight loading and unloading locations in a particular scenario differs from other scenarios. The results indicate that a saving of 65% -- 99% in the invoicing time can be achieved when using an electronic waybill instead of paper waybills. Our study can be helpful to decision makers, e.g., Managers and staff dealing with paper waybills, to estimate the potential benefits when making decisions concerning the implementation of an electronic waybill solution for replacing paper waybills.