查亚普拉市人口和民事登记服务办公室的人口管理服务质量

Dorthea Renyaan
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引用次数: 0

摘要

本研究旨在确定查亚普拉市人口和民事登记处人口管理服务的质量。所使用的方法是一种定性研究。从观察、访谈、文件和文献研究中获得的数据。数据分析在数据呈现、数据简化和得出结论三个阶段进行。研究结果表明,人口管理服务质量可从五个维度进行评价,即有形方面、服务支持设施是否完备、社区是否满意。可靠性方面,服务已正常开展。这是根据SOP的时间快速加工/制作服务产品,不向公众收取任何费用或免费。在响应性方面,员工通过回答社区提出的问题,友好礼貌地提供指导和服务,很好地服务社区。在保障方面,查亚普拉市人口和民事登记处为申请服务的人提供了便利服务和安全保障。在移情方面,查亚普拉市人口和民事登记处提供了良好和令人满意的服务。这是因为服务人员以友善的态度处理市民提出的要求、批评和建议。作为一项建议,查亚普拉市人口和民事登记处应该增加服务支持设施或服务基础设施,如提供发电机发动机,以预测何时发生停电。同时,为了克服离线网络频繁中断的问题,最好尝试向总部发送信件。向公众推广查亚普拉市人口和民事登记处的官方网页,例如向每个地区和村/城中村提供社会化的网络服务
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Quality of Population Administration Services at the Office of the Population and Civil Registry Service in Jayapura City
This study aims to determine the quality of population administration services at the Jayapura City Population and Civil Registry Service. The method used is a type of qualitative research. Data obtained from observations, interviews, documentation, and literature studies. Data analysis was carried out in the stages of presenting data, data reduction and drawing conclusions. The results of this study indicate that the quality of population administration services can be assessed from five dimensions, namely: Tangible aspect, service support facilities are adequate and satisfy the community. Aspects of Reliability, the service has been carried out properly. This is marked by the fast time for processing/making service products according to the time in the SOP, and there are no fees charged by the public or free of charge. In the responsiveness aspect, employees serve the community well by responding to questions asked by the community and providing direction and serving in a friendly and courteous manner. Assurance aspect, the Jayapura City Population and Civil Registry Service has provided guarantees for ease of service and security guarantees for people who apply for services. In the aspect of empathy, the Jayapura City Population and Civil Registry Office has provided good and satisfying service. This is achieved because the serving staff have a friendly attitude in dealing with requests, criticisms, and suggestions given by the public. As a recommendation, the Jayapura City Population and Civil Registry Service should add service support facilities or service infrastructure facilities such as the provision of generator engines to anticipate when there is a blackout. Meanwhile, to overcome the problem of frequent offline network interruptions, it is best to try by sending a letter to the head office. Promoting the official web page of the Jayapura City Population and Civil Registry Service to the public, for example by conducting socialization of web services to each district and village/urban village
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