信息系统行业的心理契约

René Moquin, Cynthia K. Riemenschneider
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摘要

过去的十年为信息系统行业带来了许多具有挑战性的事件,如经济不稳定、外包/离岸信息系统项目和云计算。这些可能性给新兴的和终身的信息系统专业人士带来了压力。企业通常会迫于压力,通过减少信息系统员工来降低成本,但最终会重新招聘相同的信息系统专业人员。运用心理契约理论(PCT)和情感事件理论(AET)对信息技术专业的职业承诺现象进行了研究。我们提出了一个模型来检验IS职业的心理契约(PCP)、职业心理契约违约(PCBP)和职业心理契约违反(PCVP)。我们采访了26位在信息系统专业中经历过负面归因的信息系统专业人士,他们重新评估了自己对该专业的承诺(离职意向)或离开该领域(离职)。我们的研究结果表明,所有受访者都留在了这个领域,这表明信息系统行业的负面条件数量可能对营业额的影响较小。对定性数据的深入分析表明,某些因素有助于对信息系统专业的兴趣和承诺,例如积极的学习机会、挑战和灵活性,例如职业特异性(程序员、CIO、分析师和数据库管理)。信息系统专业的广阔使信息系统专业人员能够进入另一种能力,并仍然经历挑战和成就。我们从理论和实践的角度提出了我们对结果的启示。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Psychological contract in the information systems profession
The past decade has ushered in challenging events for the IS profession such as economic instabilities, outsourcing/offshoring IS projects, and cloud computing. These eventualities present a stressful environment for emerging and tenured IS professionals. Firms are typically pressured to reduce costs by reducing IS staff only to revisit rehiring the same IS professionals. We investigated the phenomenon of IS professional career commitment to the IS profession using psychological contract theory (PCT) and affective events theory (AET). We present a model that examines the psychological contract in the IS profession (PCP), psychological contract breach in the profession (PCBP) and psychological contract violation in the profession (PCVP). We interviewed twenty-six IS professionals having experienced negative attributions in the IS profession where they reassessed their commitment to the profession (turnover intention) or left the field (turnover). Our results show that all interviewees remained in the field, suggesting the amount of negative conditions in the IS profession may be less significant to turnover. A deeper analysis of the qualitative data indicates that certain elements contribute to interest and commitment to the IS profession such as positive learning opportunities, challenges, and flexibility, such as profession specificity (programmer, CIO, analyst, and database administration). The vastness of the IS profession enables IS professionals to enter another capacity and still experience challenges and accomplishment. We present our implications of the results from a theoretical and practical position.
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