COMPORTAMENTO DE CIDADANIA ORGANIZACIONAL ESTUDO DE CASO COM SERVIDORES PÚBLICOS DE UMA IFES

The objective of this work is to identify the organizational citizenship behaviors in the public service context, from the viewpoint of the servers and managers of a federal educational institution. To achieve the proposed goal, this research uses a qualitative approach, as it intends to understand the phenomenon from the perception of the subjects and the way they interact with the people around them. The research strategy was the case study. For data collection, semi-structured interviews were conducted with twelve public servants (not occupying leadership positions) and four managers (holders leadership positions) from a public institution. After transcription, the interviews were analyzed using the content analysis method. The results suggest that the CCO is present in everyday presents suggestions for the people management area in the public sector, such as the adoption of involvement and integration policies.