The Lean Approach To Improve Human Productivity in Maternity Ward: A Case Study in Kemang Medical Care (KMC)

Introduction – Human productivity is not only considered how the human gives service based on SOP, but also how it gives its own service. Many efforts have been conducted to improve HRD productivity of inpatient. One of maternity human productivity improvements is Lean.Methodology – This research used a case study approach. This approach was organized into three methods of data collection: documentary, survey, and observation. Survey was conducted to know the lean effects towards individual and the correlation. 61 respondents was recruited to participate in this study. There were four variables studied: positive feedback, emotional intellegence, organizational culture, and lean effects on individual. The questionnaire was adopted from Beale.Results – The study results were distinguished based on nurses and midwives, and it was found no significant difference. One way ANOVA test showed no lean effect difference between nurses and midwives. Three variables (positive feedback, organizational culture, and emotional intellegence) described 14,5% of lean effect variations. The significant influential variable was organizational culture. It indicated the lean effects on individual was affected by supporting organizational culture.Conclusion – The lean implementations at individual level: smarter, time effective, work motivation, and work load reduction. Nonetheless, these effects should be encouraged by organizational cultures, for instances, organization environment tolerating diversity, organization objectives that are easy to be understood, level of reciprocal trusting among organization members, conflict management in organization, competence-based human utilization, volunteer management control method, free and opened communication in organization, and everyone supporting each others.