旅游领域会话代理的设计与评价

Andreea Niculescu, Kheng Hui Yeo, L. F. D’Haro, Seokhwan Kim, Ridong Jiang, Rafael E. Banchs
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引用次数: 17

摘要

本文重点研究SARA的设计和评估,SARA是一个旅游领域的会话代理,具有大量不同的独特特征:口语对话交互,对话编排,上下文依赖信息,动画化身以及支持不同类型的对话类型,即聊天,特定和一般问答,任务导向对话。代理目前有两种实现方式:作为web客户端和作为手机应用程序。本文描述了在这两个接口上运行代理所需的模块和资源,以及对这两个代理接口的交互设计进行的两次评估研究得出的评估结果。从研究中收集的反馈将使我们能够在服务、性能和可用性方面改进应用程序。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Design and evaluation of a conversational agent for the touristic domain
This paper focuses on the design and evaluation of SARA, a conversational agent for the touristic domain featuring a high number of different, unique characteristics: spoken dialogue interaction, dialogue orchestration, context dependent information, an animated avatar and support for different kind of dialogue types, i.e. chat, specific and general question-answering, task oriented dialogues. The agent has currently two implementations: as web client and as mobile phone application. The paper describes the modules and resources required for running the agent on both interfaces, as well as the evaluation results obtained from two assessment studies concerning the interaction design of these two agent interfaces. The feedback gathered from the studies will enable us to improve the applications in terms of service, performance and usability.
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