Nur Indah Mukhoyyaroh, Prima Eko Agustyawan
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引用次数: 1

摘要

公共交通具有传播新冠病毒的巨大潜力。因此,有必要有良好的交通服务,为用户提供舒适和安全。由于糟糕的交通服务会导致用户不舒服和不安全。因此,有必要对运输服务的绩效进行评估。本研究的目的是评估大泗水地区公共交通服务的用户满意度水平,并绘制需要改进的部门图。这项研究是通过向大泗水地区的公共交通用户发放问卷进行的。根据这些数据,进行了仪器测试。此外,还进行了IPA分析,以获得需要改进的部门的地图。CSI分析也被用于评估用户对现有服务的满意程度。本研究的结果基于CSI分析得到0.786的值,这意味着在Covid-19大流行期间泗水陆地交通用户是满意的。然而,根据IPA分析的结果,有必要增加运输部门的清洁度,照明和PPE的应用。与此同时,在急救箱领域,洗手液和交通站点的可用性被认为是不重要的,因此当局可以专注于具有高度重要性的领域。研究结果可为提高陆路交通服务质量提供参考。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Penilaian Pelayanan Transportasi Umum Surabaya Raya Dengan Metode Customer Statisfaction Index dan Importance Performance Analysis
Public transportation has a great potential in the transmission of Covid-19. For this reason, it is necessary to have good transportation services that can provide comfort and safety to users. Due to poor transportation services can cause users uncomfortable and unsafe. For this reason, it is necessary to assess the performance of transportation services. The purpose of this study is to assess the level of user satisfaction with public transportation services in the greater Surabaya area and to map sectors that need improvement. The research was conducted by giving questionnaires to users of public transportation in the Greater Surabaya area. From these data, instrument test was conducted. Furthermore, IPA analysis is carried out to obtain a mapping of the sectors that need to be improved. CSI analysis is also carried out to assess the level of user satisfaction with existing services. The results of this study obtained a value of 0.786 based on CSI analysis, which means that Surabaya land transportation users during the Covid-19 pandemic are satisfied. However, based on the results of the IPA analysis, it is necessary to increase the cleanliness of the transportation sector, lighting, and the application of PPE. Meanwhile, in the first aid kit sector, the availability of hand sanitizer and transportation stops is considered to have low importance, so that the authorities can focus on sectors that have high importance. The results of this study can be used as a reference in improving the quality of land transportation services.
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