Breathless in Oberlin (and Seattle, and New York, and Podunk): the aftermath of user friendliness

Preface note: The following is an article that was recently published in The Observer, the faculty and staff bi-weekly newspaper of Oberlin College. I wrote it to explain the "service support crisis" to our campus community and I offer it as an example of the kind of proactive work we need to take on our campuses to deal with the crisis. It is reprinted here exactly as it appeared in The Observer.