Factors of a Perfect Strategy for Relationships in Organization - Example of Emotional Economy

The success of an organization depends not only on economic parameters. Relationships in organization represent social interaction and imply emotional reactions and various other forms of interpersonal relationships and form a very complex social field. The paper deals with the notion and phenomenon of emotional economy as a factor in successful management of relationships in the organization. The aim of the paper is to point out the importance of the influence of spiritual and emotional intelligence in interpersonal relations, as well as to present possible strategies for their management. Spiritual intelligence provides personal security and optimal effectiveness, building functional relationships among people, understanding and accepting change and resolving conflicts. Emotional intelligence is considered a key to business success. It is assumed that emotional and spiritual intelligence has a very significant impact on the creation of the competitive advantage of the organization, and that they are responsible for creating added value and building an organization's intellectual capabilities.