{"title":"移动应用在工业现场服务中的应用案例研究","authors":"M. Aleksy, Bernd Stieger, Gerhard Vollmar","doi":"10.1109/CEC.2009.21","DOIUrl":null,"url":null,"abstract":"Mobile solutions provide the opportunity for seamless integration of mobile field service engineers into theservice processes resulting in new form of interactionbetween them and the dispatcher.In this paper, we describe the results of our study regarding the requirements of utilizing a mobile applicationin the area of industrial field service. After a brief description of the challenges these kinds of applicationshave to face and an overview of the utilized mobile service system architecture, we present the results of our usability study followed by a discussion.","PeriodicalId":384060,"journal":{"name":"2009 IEEE Conference on Commerce and Enterprise Computing","volume":"98 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2009-07-20","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"13","resultStr":"{\"title\":\"Case Study on Utilizing Mobile Applications in Industrial Field Service\",\"authors\":\"M. Aleksy, Bernd Stieger, Gerhard Vollmar\",\"doi\":\"10.1109/CEC.2009.21\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Mobile solutions provide the opportunity for seamless integration of mobile field service engineers into theservice processes resulting in new form of interactionbetween them and the dispatcher.In this paper, we describe the results of our study regarding the requirements of utilizing a mobile applicationin the area of industrial field service. After a brief description of the challenges these kinds of applicationshave to face and an overview of the utilized mobile service system architecture, we present the results of our usability study followed by a discussion.\",\"PeriodicalId\":384060,\"journal\":{\"name\":\"2009 IEEE Conference on Commerce and Enterprise Computing\",\"volume\":\"98 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2009-07-20\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"13\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2009 IEEE Conference on Commerce and Enterprise Computing\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/CEC.2009.21\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2009 IEEE Conference on Commerce and Enterprise Computing","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/CEC.2009.21","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Case Study on Utilizing Mobile Applications in Industrial Field Service
Mobile solutions provide the opportunity for seamless integration of mobile field service engineers into theservice processes resulting in new form of interactionbetween them and the dispatcher.In this paper, we describe the results of our study regarding the requirements of utilizing a mobile applicationin the area of industrial field service. After a brief description of the challenges these kinds of applicationshave to face and an overview of the utilized mobile service system architecture, we present the results of our usability study followed by a discussion.
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