终端用户在高效商业智能解决方案中的作用:初步研究

Marianne Buus Jorgensen, Tobias Christensen, Tanja Svarre
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引用次数: 0

摘要

商业智能(BI)是一种备受推崇的工具,用于增强决策和业务流程。大量研究证明了它的有效性。然而,最终用户在确保高效和有效的BI解决方案中的作用在文献中很少受到关注。本文介绍了对四个BI最终用户的访谈研究,以确定他们对BI解决方案效率的影响。访谈从人机交互(HCI)和信息架构(IA)的理论出发,揭示用户在日常工作任务中积极参与BI解决方案的观点。定性访谈表明,用户认识到使用BI的潜力,并且参与其中的用户支持在专业组织中有效使用BI解决方案。该研究的结论是,应该在这个领域进行更多的研究,以增加我们对用户作为组织中有效使用BI解决方案的关键因素的理解。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
The Role of End Users in Efficient Business Intelligence Solutions: A Preliminary Study
Business intelligence (BI) is a highly regarded tool used to enhance decision-making and business procedures. Numerous studies argue for its effectiveness. However, the role of end users in ensuring efficient and effective BI solutions has received little attention in the literature. This paper presents a study of interviews with four BI end users to identify their influence on the efficiency of BI solutions. The interviews depart from theories within human-computer interaction (HCI) and information architecture (IA) to reveal users’ perspectives on actively engaging with BI solutions in everyday work tasks. The qualitative interviews demonstrate that users recognize the potential of working with BI and that engaged users support the efficient use of BI solutions in professional organizations. The study concludes that more research should be conducted in this field to increase our understanding of users as critical factors in the efficient use of BI solutions in organizations.
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