基于语义网络和ROST文本挖掘软件的在线评论情感分析*

Wu Di, Yao Limei
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引用次数: 2

摘要

通过网络文本收集游客对旅游地形象的评价和感受,利用数据挖掘方法获取游客游玩过程中的感受,已成为旅游形象研究的重要途径。以厦门鼓浪屿为例,以旅游评论网站的文本数据为样本,利用ROST ContentMining软件提取鼓浪屿旅游在线评论的高频特征词,了解鼓浪屿旅游形象的内容和主题;运用内容分析方法构建社会网络和语义网络,并进行情感分析,分析游客对鼓浪屿旅游的满意度。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Sentiment Analysis of Online Comments through Semantic Networks and ROST Text Mining Software*
Collecting the evaluation and feelings of tourists on the image of tourist destinations through network texts, and using data mining methods to get the feelings of tourists during their play has become an important way to study the image of tourism. Take Gulangyu Island in Xiamen as an example, take the text data of tourist review websites as samples, and use ROST ContentMining software to extract high-frequency feature words of Gulangyu tourism online reviews to understand the content and themes of Gulangyu tourism image; use content analysis methods to construct social networks and semantic networks, And conduct sentiment analysis to analyze the degree of satisfaction of tourists with Gulangyu tourism.
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