{"title":"信息质量、系统质量、服务质量对顾客满意和信任的影响及其对Finpay货币持续使用意愿的影响","authors":"Evita Panca Ludwina, Hesty Dimastuty, Wisnu Despina, Yuniarty","doi":"10.1109/ICBIR54589.2022.9786416","DOIUrl":null,"url":null,"abstract":"E-money service usage in Indonesia has been growing in recent years as a new alternative for micro digital payment all transactions, especially e-business. PT Finnet Indonesia as a subsidiary of PT Telkom Indonesia that has Finpay Money App as a means of payment that customers can use in Indonesia. The objectives of this research analysis are information quality, system quality, service quality towards customer satisfaction and trust, and their impact towards Finpay Money continuous use intention in PT Finnet Indonesia, taking into account the critical factors for the success of the project e-business. The theoretical results associated with the previous literature determine the payment mobile payment cognitive and affective perspective by collecting 167 respondent app users Finpay Money sampling and questionnaire. The analysis used structure Modeling (SEM) and was tested empirically using Partial Square (PLS). This study helps the company PT Finnet Indonesia increase user satisfaction and the impact on the purpose of the use of the funds ongoing Users to design a strategy design business ebusiness and marketing right.","PeriodicalId":216904,"journal":{"name":"2022 7th International Conference on Business and Industrial Research (ICBIR)","volume":"43 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2022-05-19","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"The Influence of Information Quality, System Quality, Service Quality Towards Customer Satisfaction and Trust and Their Impact Towards Finpay Money Continuous Use Intention\",\"authors\":\"Evita Panca Ludwina, Hesty Dimastuty, Wisnu Despina, Yuniarty\",\"doi\":\"10.1109/ICBIR54589.2022.9786416\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"E-money service usage in Indonesia has been growing in recent years as a new alternative for micro digital payment all transactions, especially e-business. PT Finnet Indonesia as a subsidiary of PT Telkom Indonesia that has Finpay Money App as a means of payment that customers can use in Indonesia. The objectives of this research analysis are information quality, system quality, service quality towards customer satisfaction and trust, and their impact towards Finpay Money continuous use intention in PT Finnet Indonesia, taking into account the critical factors for the success of the project e-business. The theoretical results associated with the previous literature determine the payment mobile payment cognitive and affective perspective by collecting 167 respondent app users Finpay Money sampling and questionnaire. The analysis used structure Modeling (SEM) and was tested empirically using Partial Square (PLS). This study helps the company PT Finnet Indonesia increase user satisfaction and the impact on the purpose of the use of the funds ongoing Users to design a strategy design business ebusiness and marketing right.\",\"PeriodicalId\":216904,\"journal\":{\"name\":\"2022 7th International Conference on Business and Industrial Research (ICBIR)\",\"volume\":\"43 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2022-05-19\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2022 7th International Conference on Business and Industrial Research (ICBIR)\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/ICBIR54589.2022.9786416\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2022 7th International Conference on Business and Industrial Research (ICBIR)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICBIR54589.2022.9786416","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
The Influence of Information Quality, System Quality, Service Quality Towards Customer Satisfaction and Trust and Their Impact Towards Finpay Money Continuous Use Intention
E-money service usage in Indonesia has been growing in recent years as a new alternative for micro digital payment all transactions, especially e-business. PT Finnet Indonesia as a subsidiary of PT Telkom Indonesia that has Finpay Money App as a means of payment that customers can use in Indonesia. The objectives of this research analysis are information quality, system quality, service quality towards customer satisfaction and trust, and their impact towards Finpay Money continuous use intention in PT Finnet Indonesia, taking into account the critical factors for the success of the project e-business. The theoretical results associated with the previous literature determine the payment mobile payment cognitive and affective perspective by collecting 167 respondent app users Finpay Money sampling and questionnaire. The analysis used structure Modeling (SEM) and was tested empirically using Partial Square (PLS). This study helps the company PT Finnet Indonesia increase user satisfaction and the impact on the purpose of the use of the funds ongoing Users to design a strategy design business ebusiness and marketing right.