Introductory Chapter: Human Resources in the Twenty-First Century

In the past, the human resources (HR) department only sought to recruit employees based on the vacancies available within the company. However, in today’s global market, the HR discipline has evolved and now HR personnel seek new talents to recruit by analyzing their potential in the workplace and the competitive advantage they can provide over rival companies. Hence, there has been a shift in the mindset of the HR department, from filling the gaps within the organization to looking for ways to gain a competitive advantage.