{"title":"以客户价值为基础的服务质量管理","authors":"E. O. Soboleva","doi":"10.36807/2411-7269-2022-2-29-69-71","DOIUrl":null,"url":null,"abstract":"The article is devoted to the study of the quality of the quality of transport services based on the concept of consumer value. The practical experience of transport enterprises has been studied. The conclusion was made about the need to build a model of the quality management system to rely on consumer value, highlighting the area of responsibility.","PeriodicalId":388411,"journal":{"name":"ECONOMIC VECTOR","volume":"720 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2022-06-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"SERVICE QUALITY MANAGEMENT BASED ON CUSTOMER VALUE\",\"authors\":\"E. O. Soboleva\",\"doi\":\"10.36807/2411-7269-2022-2-29-69-71\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"The article is devoted to the study of the quality of the quality of transport services based on the concept of consumer value. The practical experience of transport enterprises has been studied. The conclusion was made about the need to build a model of the quality management system to rely on consumer value, highlighting the area of responsibility.\",\"PeriodicalId\":388411,\"journal\":{\"name\":\"ECONOMIC VECTOR\",\"volume\":\"720 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2022-06-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"ECONOMIC VECTOR\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.36807/2411-7269-2022-2-29-69-71\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"ECONOMIC VECTOR","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.36807/2411-7269-2022-2-29-69-71","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
SERVICE QUALITY MANAGEMENT BASED ON CUSTOMER VALUE
The article is devoted to the study of the quality of the quality of transport services based on the concept of consumer value. The practical experience of transport enterprises has been studied. The conclusion was made about the need to build a model of the quality management system to rely on consumer value, highlighting the area of responsibility.
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