Critical Evaluation on Business Excellence Models (BEM) – A Case Study

ABSTRACT When looking at companies that have adopted TQM as part of their corporate strategic planning, DEWA stands out as one of the most successful. Examining the specifics of DEWA's strategy and the rules it follows to be an innovative corporation is essential to understand how the company got successful. This research analyzes quality management and discusses various topics relevant to Excellence and TQM. Subsequently, how DEWA practices and implements overall quality management, with an emphasis on multiple divisions, where several patent applications have been filled. The results indicate that DEWA systematically assesses its quality management concepts highlighting TQM and the BEM they use (EFQM) to ensure they are in line with the strategy of the business and the global innovation index. Due to organization’s high level of implementation and focus on quality, no major gaps were observed. However, there is always a need to maintain forward momentum, in which it requires the company's concepts to be in sync with all these principles (TQM & BEM) along with ISO, and risk management.