Effects of Suggestion System on Continuous Improvement: A Case Study

Striving to achieve company performance, we often choose to describe strategies, modern management instruments, goals and results, shading the huge importance of the human factor in achieving improvement. In each organization, the course of creating value has employees on its base. Nevertheless, how do we encourage people to contribute to overall firm’s success? How do we maintain their interest, motivation and involvement? Is it worth investing in human resource and what exactly do we attain in return? This case study presents a system of getting the best of people by investing minimal resources, describing the steps of the process and highlighting the long-term results and impact. After analyzing the key production indicators of the firm, we conducted a deductive analysis of the main financial indicators, which demonstrates the positive evolution of the company after implementing the motivational system. The results are presented for a period of six years starting with 2011. The effect of a suggestion system will increase and will develop a company, but only if it is linked to a foundation that supports the fundamental values of continuous improvement.