The Significance of Technology for Augmenting Interaction in Online Learning during Pandemic Era

This study aims to figure out the effectiveness of the technology utilization during the synchronous and asynchronous sessions in teaching English, especially the utilization of e-learning platforms such as Zoom and Microsoft Teams in maximizing the implementation of flipped learning and the students’ interaction in the online learning. This research applied case study method by employing data resource triangulation. The data for this research were gathered through e-questionnaire from the students, depth recording analysis on the virtual meeting, and document analysis. The questionnaire was distributed to 259 students from various departments. The result showed that Zoom and Microsoft Teams maximally facilitated the students in interacting with the lecturer, other students, and the materials. Various activities could be conducted by using both platforms, facilitating students in obtaining more comprehension of the materials. The students noted that the interface of the platforms is easy to use although some students encountered some obstacles in employing the platforms.