Requirements elicitation in culturally and technologically diverse settings

As software systems have become increasingly complex and sophisticated, the process of defining requirements for software development has become increasingly demanding and challenging. Still, requirements elicitation is a necessity in any software development project that aims to create solution that will satisfy human and technical needs. There is no unique approach to requirements engineering, and project team should define methodology for requirements elicitation and management, and accordingly choose the right requirement engineering techniques. Requirements elicitation is especially challenging when software users originate from countries with different culturally and technology diverse conditions. Often, socio-cultural factors appear as the core constrains to use software across different countries. In this paper authors as a part of project team present requirements elicitation methodology used in FP7 project Enhanced Government Learning (EAGLE). EAGLE project aims to introduce e-learning and open educational resources in public administration institutions in culturally and technologically diverse European countries.