“我能为你做些什么?”:不常见的智能个人助理用户体验

Benjamin R. Cowan, Nadia Pantidi, D. Coyle, K. Morrissey, Peter Clarke, Sara Al-Shehri, D. Earley, Natasha Bandeira
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引用次数: 290

摘要

智能个人助理(IPAs)在智能手机等设备上广泛使用。然而,大多数人并不经常使用它们。以前的研究研究了频繁使用IPA的人的经历。使用定性方法,我们探索了不经常使用IPAs的用户的体验:那些尝试过IPAs但选择不经常使用它们的人。不出所料,不经常使用的用户会分享一些经常使用的用户的体验,例如,对完全免提交互的限制感到沮丧。重要的对比点和以前未确定的问题也出现了。对于不经常使用手机的人来说,文化规范和社交尴尬具有更大的意义。IPAs的人性化引发了与人类助手的比较,并将它们的局限性并列。最重要的是,人们对隐私、货币化、数据持久性和透明度产生了重大担忧。根据这些发现,我们讨论了主要挑战,包括:可中断性设计;对人类隐喻的再思考信任和数据所有权的问题。解决这些挑战可能导致更广泛地使用国际音标。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
"What can i help you with?": infrequent users' experiences of intelligent personal assistants
Intelligent Personal Assistants (IPAs) are widely available on devices such as smartphones. However, most people do not use them regularly. Previous research has studied the experiences of frequent IPA users. Using qualitative methods we explore the experience of infrequent users: people who have tried IPAs, but choose not to use them regularly. Unsurprisingly infrequent users share some of the experiences of frequent users, e.g. frustration at limitations on fully hands-free interaction. Significant points of contrast and previously unidentified concerns also emerge. Cultural norms and social embarrassment take on added significance for infrequent users. Humanness of IPAs sparked comparisons with human assistants, juxtaposing their limitations. Most importantly, significant concerns emerged around privacy, monetization, data permanency and transparency. Drawing on these findings we discuss key challenges, including: designing for interruptability; reconsideration of the human metaphor; issues of trust and data ownership. Addressing these challenges may lead to more widespread IPA use.
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