有效地服务于重新发现的软件问题

Inhwan Lee, Gilbert Pitt, R. Iyer
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引用次数: 5

摘要

本文介绍了Tandem有效处理用户系统和服务中心中重新发现的软件问题的方法。该方法的核心是一种基于症状的策略,用于自动诊断重新发现的软件问题。本文讨论了自动诊断系统的开发和实现,将自动诊断纳入Tandem服务框架的经验,以及未来的工作。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Efficient service of rediscovered software problems
This paper presents Tandem's approach to efficiently handling rediscovered software problems in user systems and service centers. At the heart of the approach is a symptom-based strategy to automatically diagnose rediscovered software problems. The paper discusses the development and implementation of an automated diagnosis system, experience in incorporating the automated diagnosis into Tandem's service framework, and future work.
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