{"title":"有效地服务于重新发现的软件问题","authors":"Inhwan Lee, Gilbert Pitt, R. Iyer","doi":"10.1109/FTCS.1996.534619","DOIUrl":null,"url":null,"abstract":"This paper presents Tandem's approach to efficiently handling rediscovered software problems in user systems and service centers. At the heart of the approach is a symptom-based strategy to automatically diagnose rediscovered software problems. The paper discusses the development and implementation of an automated diagnosis system, experience in incorporating the automated diagnosis into Tandem's service framework, and future work.","PeriodicalId":191163,"journal":{"name":"Proceedings of Annual Symposium on Fault Tolerant Computing","volume":"64 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"1996-06-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"5","resultStr":"{\"title\":\"Efficient service of rediscovered software problems\",\"authors\":\"Inhwan Lee, Gilbert Pitt, R. Iyer\",\"doi\":\"10.1109/FTCS.1996.534619\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"This paper presents Tandem's approach to efficiently handling rediscovered software problems in user systems and service centers. At the heart of the approach is a symptom-based strategy to automatically diagnose rediscovered software problems. The paper discusses the development and implementation of an automated diagnosis system, experience in incorporating the automated diagnosis into Tandem's service framework, and future work.\",\"PeriodicalId\":191163,\"journal\":{\"name\":\"Proceedings of Annual Symposium on Fault Tolerant Computing\",\"volume\":\"64 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"1996-06-25\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"5\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Proceedings of Annual Symposium on Fault Tolerant Computing\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/FTCS.1996.534619\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of Annual Symposium on Fault Tolerant Computing","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/FTCS.1996.534619","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Efficient service of rediscovered software problems
This paper presents Tandem's approach to efficiently handling rediscovered software problems in user systems and service centers. At the heart of the approach is a symptom-based strategy to automatically diagnose rediscovered software problems. The paper discusses the development and implementation of an automated diagnosis system, experience in incorporating the automated diagnosis into Tandem's service framework, and future work.