A BPM-based Emerald Factory Information System: Redesigning Emerald Crafting Process in Myanmar

In the emerald factory business, the crafting process plays a crucial role in driving the quality of products. However, such a process has limitations and difficulties in monitoring the working progress, determining the factory hours to complete the products, reporting the completed tasks, and reporting the defects. This causes cost and time inefficiency in managing this business. To reach this aim, this study, therefore, addresses such issues by employing business process management strategy to help analyze and redesign the existing crafting process for better performance, where the information system was developed to help improve the certain tasks. Hence, the swimlane diagram was used to visualize the business tasks and flows; moreover, the information system was developed and implemented for employees and managers accordingly. The overall structure and screenshots of the proposed system were presented in the paper. After being deployed on the cloud server, the system was used for weeks and evaluated by the users. The results show that both group of users highly accepted the system, while the managers had a significantly better attitude in analyzing and managing the emerald crafting process. Finally, the findings of this study shed light of the implications of understanding and redesigning the business process with the benefits of the information system to enhance business success.