酒店属性,满意度,和游客的意愿重温巴厘岛文化酒店

T. Handriana, Ketut Suryadinata Putra
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引用次数: 1

摘要

:本研究旨在分析游客对巴厘岛文化酒店的回访意向。之前的一些研究表明,旅行者入住酒店的行为意向受到房价、服务质量、朋友/家人影响和促销的影响。本研究采用调查法。研究样本包括161名在巴厘岛文化酒店住宿的游客。采用结构方程建模(SEM)和智能偏最小二乘法(PLS)软件作为分析技术。本研究证实了三个假设得到了支持。情感属性和感官属性变量显著影响旅游者满意度,满意度变量显著影响旅游者再访巴厘岛文化酒店的意愿。同时,认知属性变量对旅游者的满意度没有影响。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Hotel Attributes, Satisfaction, and Travellers’s Intention to Revisit Bali Cultured Hotels
: This study aims to analyze the intention of travelers to revisit Bali cultured hotels. Several previous studies have shown that the intention of traveler behavior to stay at hotels is influenced by room rate, service quality, friend/family influence, and promotion. This research applied a survey method. The research sample consisted of 161 travelers who had stayed at Bali cultured hotels. Structural Equation Modeling (SEM), with Smart Partial Least Square (PLS) software was selected as the technique of analysis. This study confirmed that three proposed hypotheses were supported. The affective attribute and sensory attribute variables significantly influence travelers satisfaction, and the satisfaction variable significantly influences the intention of the travelers to revisit Bali cultured hotels. Meanwhile, the cognitive attribute variable doesn’t affect travelers' satisfaction.
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