解决Windows操作系统特定问题的智能故障排除程序

D. Rajapakshe, M. Shamil, P.M.C.P. Paththinisekara, S.K. Liyanage, Udara Srimath S. Samaratunge Arachchillage, Anuththara Kuruppu
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引用次数: 1

摘要

在使用计算机时,人们经常遇到各种各样的问题,这些问题超出了他们广泛的专业知识。微软视窗是在许多个人电脑上广泛使用的操作系统,其原因是产生了更多令人恼火的问题需要解决。目前,故障排除被认为是一种昂贵且耗时的方法。SAITA是一种人工智能故障排除代理,它利用自然语言生成、机器学习、依赖关系解决和基于本体的方法,在短时间内解决大多数常见的windows特定问题,而不是传统方法。助手从可访问的数据中学习,并完成由人类专家执行的用户任务。这项探索的主要目标是区分现有故障排除软件的限制,并创建一个人工智能故障排除助手,以提供解决方案来修复已识别的用户问题。在行业中,使用这个助手作为IT帮助台的替代方案是经济的。开发SAITA是为了作为解决基本用户问题、服务问题、应用程序问题的代表性故障排除程序,并通过分析软件执行环境设置。该系统将能够像人类一样用更少的时间解决常见的Windows用户问题。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Smart Intelligent Troubleshooter to Solve Windows Operating System Specific Issues
While working on computers, people frequently confront with various kinds of problems, those beyond their extensive expertise. Microsoft Windows is the widely used Operating System running on numerous personal computers and the reason which gives more irritating problems that require to be addressed. Currently, troubleshooting is considered as a costly and time-consuming approach. The SAITA is an Artificial Intelligent Troubleshooting Agent that utilizes natural language generation, machine learning, and dependency resolving and ontology-based methodologies for solving most common Windows-specific issues within a short period of time than the traditional approach. The assistant learns from the accessible data and accomplishes the task for users as performed by human experts. The main objective of this exploration venture is to distinguish the constraints of existing troubleshooting software and create an AI troubleshooting assistant to provide solutions to fix the identified user issues. The use of this assistant would be economical as an IT help desk alternative in the industry. SAITA is developed to serve as a representative troubleshooter for fundamental user issues, service issues, application issues, and perform environment setup by analyzing software. This system will be able to solve the common Windows user's issues as same as a human with less time.
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