DEVELOPMENT OF PROPOSALS FOR THE IMPLEMENTATION OF AN AUTOMATED HARDWARE COMPLEX IN THE PASSENGER SERVICE SYSTEM ON THE EXAMPLE OF THE PULKOVO AIRPORT

This article discusses the profitability of introducing an automated hardware complex into the system of passing pre-flight procedures. Technological solutions are described at the stages: check-in, baggage check-in, boarding, as well as passport and customs control. The complex offers the introduction of automatic check-in, self-baggage check-in, hardware identification of biometric data at passport and border control, boarding pass by scanning a QR code from a smartphone screen. The complex is aimed at improving services and increasing the speed of passenger service on the example of Pulkovo Airport. The experience of other countries and existing technologies are considered.