How ICT Affects Business Processes

ICT generates changes on the business processes in a way management has not expected, subsequently the importance to understand them is extremely important. The research included 209 companies in Croatia, classified by size, total revenue, business sectors and number of employees; as four variables used in the research. The research investigates whether the introduction of computers, computer net-works, Internet, Mobile internet, e-mail, common databases or electronic business has led to change the business processes of the company. In 79% of the surveyed companies, those changes occurred. Whether there is a relationship be-tween the presence of business processes changes and four individual independent variables in this study, was analyzed by the chi-square test. Descriptive meth-od, quantitative and qualitative analysis, statistical methods, generalization and specialization, comparative analysis, mathematical and graphical methods were used in this paper.