Improving the Role of Ombudsman as a Monitoring Institution of Public Organization in Indonesia

The Ombudsman in Indonesia is regulated based on Law Number 37 of 2008 concerning the Republic of Indonesia’s Ombudsman. One of the Ombudsman’s legal product results in public scrutiny is a recommendation. Based on the existing facts, 60 percent of the Ombudsman’s recommendations were not complied with by the reported institution. The purpose of this study is to strengthen the function and authority of the RI ombudsman as a public service supervisory agency. The problems are: 1). What is the Ombudsman’s role as a public administration supervisor in Indonesia; 2). How to increase the Ombudsman’s role as a supervisor in delivering public services. The research method used in this research is normative juridical emphasizing secondary data. The results showed that the Ombudsman role was not optimal as a supervisory agency for implementing public services, especially concerning the recommendations issued, many of which were not obeyed by the reported institutions. The Ombudsman in the future must be strengthened by giving the Ombudsman the authority to directly apply administrative sanctions on the reported institution. The Ombudsman does not only provide recommendations, but so that the Ombudsman becomes an adjudicator. Therefore, it is necessary to immediately issue a Presidential Regulation that further regulates this matter.