User Experience of Augmented Reality to Encourage User Satisfaction and Willingness in E-commerce: A Conceptual Framework

The applications of limited augmented reality technology in e-commerce might enhance and create new user’s experience. It is apparent that existing e-commerce technology lacks the capability to provide personalized user experience or adequate product information to buyers. Thus, augmented reality technology may enhance the efficiency of e-commerce in respect of purchasing decision, by means of generating virtual information of products. At present, there have been very few studies conducted on the application of augmented reality in e-commerce to improve user experience and, hence, encourage user satisfaction and willingness. In that regard, this paper focuses on constructing a conceptual framework of user experience, satisfaction and willingness by employing augmented reality based on the technology acceptance model. Ultimately, this conceptual framework will provide profound insights into factors that influence user satisfaction and willingness to buy.