PRIORITIZATION OF SERVICE QUALITY CRITERIA FOR HOTEL MANAGEMENT SYSTEMS USING ANALYTICAL HIERARCHY PROCESS

With the software developed in line with society's needs, the importance of technology is gradually increasing. With this developed software, people and institutions can achieve the most economical results by using less time and labor. In light of these developments, the importance of quality software is also increasing. This study aims to prioritize the service quality of the software used in the accommodation establishments with the Analytical Hierarchy Process (AHP) method of the most commonly used ISO / IEC TS 25011: 2017 software quality model criteria and to determine the best software criteria for users.In the research, after the evaluations regarding software service quality within the framework of ISO / IEC TS 25011: 2017 software quality model, using the AHP, the findings obtained prioritize the criteria regarding Property Management Systems (PMS) software service quality according to tourism and accommodation enterprises. According to the main criteria, the findings were found as "Information Technology Service Adaptability," "Tangibility," "Information Technology Service Maintability," "Information Technology Service Reliability," "Usability," "Enthusiasm," "Security" and "Suitability." These findings will guide the companies that provide software services to tourism and accommodation enterprises to improve the quality of the services.