{"title":"又一天在商店:从小企业到大学IT","authors":"Travis Freudenberg","doi":"10.1145/2815546.2815552","DOIUrl":null,"url":null,"abstract":"In the fall of 2012, I closed the doors of my computer service and repair shop and started working for Carleton College as a Computing Support Specialist stationed in the help desk. Though the client base I supported increased tremendously and my title and responsibilities changed, at the end of the day my goal was still the same: provide end users with the best technical support in town. In this paper I will examine how the skills gained and lessons learned running a small IT business (interrupt driven time management, customer service as a way of life, and Murphy's Law as a constant) can be applied to the unique demands of IT in higher education.","PeriodicalId":226824,"journal":{"name":"Proceedings of the 2015 ACM SIGUCCS Annual Conference","volume":null,"pages":null},"PeriodicalIF":0.0000,"publicationDate":"2015-11-09","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"Just Another Day at the Shop: From Small Business to College IT\",\"authors\":\"Travis Freudenberg\",\"doi\":\"10.1145/2815546.2815552\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"In the fall of 2012, I closed the doors of my computer service and repair shop and started working for Carleton College as a Computing Support Specialist stationed in the help desk. Though the client base I supported increased tremendously and my title and responsibilities changed, at the end of the day my goal was still the same: provide end users with the best technical support in town. In this paper I will examine how the skills gained and lessons learned running a small IT business (interrupt driven time management, customer service as a way of life, and Murphy's Law as a constant) can be applied to the unique demands of IT in higher education.\",\"PeriodicalId\":226824,\"journal\":{\"name\":\"Proceedings of the 2015 ACM SIGUCCS Annual Conference\",\"volume\":null,\"pages\":null},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2015-11-09\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"Proceedings of the 2015 ACM SIGUCCS Annual Conference\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1145/2815546.2815552\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"Proceedings of the 2015 ACM SIGUCCS Annual Conference","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1145/2815546.2815552","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Just Another Day at the Shop: From Small Business to College IT
In the fall of 2012, I closed the doors of my computer service and repair shop and started working for Carleton College as a Computing Support Specialist stationed in the help desk. Though the client base I supported increased tremendously and my title and responsibilities changed, at the end of the day my goal was still the same: provide end users with the best technical support in town. In this paper I will examine how the skills gained and lessons learned running a small IT business (interrupt driven time management, customer service as a way of life, and Murphy's Law as a constant) can be applied to the unique demands of IT in higher education.
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