{"title":"对TRANS JOGJA公共交通服务用户的期望","authors":"Anggiaseva Putrika Damayanti, Rifki Khoirudin","doi":"10.34203/jimfe.v7i1.3386","DOIUrl":null,"url":null,"abstract":"Abstrak: Penelitian ini bertujuan untuk melihat apakah variabel kenyamanan, kualitas pelayanan, tarif angkutan, kinerja angkutan dan aksesibilitas memiliki pengaruh terhadap minat masyarakat terhadap layanan Trans Jogja. Penelitian ini merupakan penelitian deskriptif kualitatif dan kuantitatif. Populasi penelitian adalah seluruh pengguna layanan Trans Jogja. Menggunakan jenis data primer yang diperoleh dari hasil pengisian kuisioner oleh responden yaitu pengguna layanan Trans Jogja yang kemudian dilakukan pengelompokan karakteristik responden. Hasil penelitian menunjukkan bahwa variabel kenyamanan, kualitas pelayanan dan aksesibiltas memiliki pengaruh positif terhadap minat masyarakat terhadap layanan Trans Jogja. Sedangkan variabel tarif angkutan dan kinerja angkutan menunjukan hasil tidak signifikan terhadap minat masyarakat terhadap layanan Trans Jogja. Dengan hasil temuan ini, penelitian ini dapat menjadi bahan evaluasi bagi pihak pengelola mengenai kondisi layanan Trans Jogja berdasarkan perspektif dari pengguna layanan Trans Jogja. Abstract: This study aims to see whether the variables of convenience, service quality, transportation fares, transportation performance and accessibility have an influence on people's interest in Trans Jogja services. This research is a descriptive qualitative and quantitative research. The research population is all users of Trans Jogja services. Using the type of primary data obtained from the results of filling out questionnaires by respondents, namely users of Trans Jogja services, then grouping the characteristics of respondents. The results showed that the variables of convenience, service quality and accessibility had a positive influence on public interest in Trans Jogja services. While the variables of transportation rates and transportation performance showed insignificant results on public interest in Trans Jogja services. With these findings, this research can be used as an evaluation material for the management regarding the condition of Trans Jogja services based on the perspective of Trans Jogja service users.","PeriodicalId":225721,"journal":{"name":"JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi)","volume":"47 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2021-06-30","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"EKSPEKTASI PENGGUNA LAYANAN TRANSPORTASI PUBLIK TRANS JOGJA\",\"authors\":\"Anggiaseva Putrika Damayanti, Rifki Khoirudin\",\"doi\":\"10.34203/jimfe.v7i1.3386\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Abstrak: Penelitian ini bertujuan untuk melihat apakah variabel kenyamanan, kualitas pelayanan, tarif angkutan, kinerja angkutan dan aksesibilitas memiliki pengaruh terhadap minat masyarakat terhadap layanan Trans Jogja. Penelitian ini merupakan penelitian deskriptif kualitatif dan kuantitatif. Populasi penelitian adalah seluruh pengguna layanan Trans Jogja. Menggunakan jenis data primer yang diperoleh dari hasil pengisian kuisioner oleh responden yaitu pengguna layanan Trans Jogja yang kemudian dilakukan pengelompokan karakteristik responden. Hasil penelitian menunjukkan bahwa variabel kenyamanan, kualitas pelayanan dan aksesibiltas memiliki pengaruh positif terhadap minat masyarakat terhadap layanan Trans Jogja. Sedangkan variabel tarif angkutan dan kinerja angkutan menunjukan hasil tidak signifikan terhadap minat masyarakat terhadap layanan Trans Jogja. Dengan hasil temuan ini, penelitian ini dapat menjadi bahan evaluasi bagi pihak pengelola mengenai kondisi layanan Trans Jogja berdasarkan perspektif dari pengguna layanan Trans Jogja. Abstract: This study aims to see whether the variables of convenience, service quality, transportation fares, transportation performance and accessibility have an influence on people's interest in Trans Jogja services. This research is a descriptive qualitative and quantitative research. The research population is all users of Trans Jogja services. Using the type of primary data obtained from the results of filling out questionnaires by respondents, namely users of Trans Jogja services, then grouping the characteristics of respondents. The results showed that the variables of convenience, service quality and accessibility had a positive influence on public interest in Trans Jogja services. While the variables of transportation rates and transportation performance showed insignificant results on public interest in Trans Jogja services. With these findings, this research can be used as an evaluation material for the management regarding the condition of Trans Jogja services based on the perspective of Trans Jogja service users.\",\"PeriodicalId\":225721,\"journal\":{\"name\":\"JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi)\",\"volume\":\"47 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2021-06-30\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi)\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.34203/jimfe.v7i1.3386\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"JIMFE (Jurnal Ilmiah Manajemen Fakultas Ekonomi)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.34203/jimfe.v7i1.3386","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 0
摘要
摘要:本研究旨在变量是否舒适,货运服务、货运费率性能质量和可访问性有影响人们对跨Jogja服务的兴趣。这项研究是描述性的定性和定量研究。研究是整个人口Trans Jogja服务用户。使用主数据类型充电受访者即用户问卷结果的服务跨Jogja然后做分类的受访者的特征。研究结果表明,舒适,服务质量和变量aksesibiltas有积极的影响人们对跨Jogja服务的兴趣。而交通运输价格和性能展示结果变量不重要对社会对Trans Jogja服务的兴趣。的结果,这些研究可以成为管理人员的服务条件的评估材料Trans Jogja Trans Jogja服务根据用户的视角。抽象:这个研究aims to variables》看到无论是convenience,服务品质、运输fares运输上的演出和accessibility有影响的人民利益在Trans Jogja服务。这个研究是a descriptive qqe和quantitative research。Jogja恍惚之研究人口是所有\用户服务。用《初级数据类型获得来自the results of替出去questionnaires由respondents, namely Jogja恍惚之\用户服务,然后grouping the characteristics of respondents。《variables results那里那个convenience,服务品质accessibility著作百科全书》里有公共利益上的一个积极影响跨Jogja委员。当运输rate和运输variables》演出那里无足轻重。results on公共利益在Trans Jogja服务。用这些findings,这个研究可以成为过去美国调查员的材料为《雾》关于Trans Jogja服务管理视角》改编自Trans Jogja \用户服务。
EKSPEKTASI PENGGUNA LAYANAN TRANSPORTASI PUBLIK TRANS JOGJA
Abstrak: Penelitian ini bertujuan untuk melihat apakah variabel kenyamanan, kualitas pelayanan, tarif angkutan, kinerja angkutan dan aksesibilitas memiliki pengaruh terhadap minat masyarakat terhadap layanan Trans Jogja. Penelitian ini merupakan penelitian deskriptif kualitatif dan kuantitatif. Populasi penelitian adalah seluruh pengguna layanan Trans Jogja. Menggunakan jenis data primer yang diperoleh dari hasil pengisian kuisioner oleh responden yaitu pengguna layanan Trans Jogja yang kemudian dilakukan pengelompokan karakteristik responden. Hasil penelitian menunjukkan bahwa variabel kenyamanan, kualitas pelayanan dan aksesibiltas memiliki pengaruh positif terhadap minat masyarakat terhadap layanan Trans Jogja. Sedangkan variabel tarif angkutan dan kinerja angkutan menunjukan hasil tidak signifikan terhadap minat masyarakat terhadap layanan Trans Jogja. Dengan hasil temuan ini, penelitian ini dapat menjadi bahan evaluasi bagi pihak pengelola mengenai kondisi layanan Trans Jogja berdasarkan perspektif dari pengguna layanan Trans Jogja. Abstract: This study aims to see whether the variables of convenience, service quality, transportation fares, transportation performance and accessibility have an influence on people's interest in Trans Jogja services. This research is a descriptive qualitative and quantitative research. The research population is all users of Trans Jogja services. Using the type of primary data obtained from the results of filling out questionnaires by respondents, namely users of Trans Jogja services, then grouping the characteristics of respondents. The results showed that the variables of convenience, service quality and accessibility had a positive influence on public interest in Trans Jogja services. While the variables of transportation rates and transportation performance showed insignificant results on public interest in Trans Jogja services. With these findings, this research can be used as an evaluation material for the management regarding the condition of Trans Jogja services based on the perspective of Trans Jogja service users.
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