Z. Liao, M. Cheung, Yin Ling Lai, C.Y.T. Lee, Ming Yu Wee
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This paper explores some aspects of the ISO 9000 certification scheme, and suggests that it must be properly evaluated in the context of total quality management (TQM). We show that though it provides basic guidelines for documenting work procedures and performs valuable service as a common language of quality, to be fully effective in achieving the firm's strategic objectives over time, ISO 9000 needs to be integrated with TQM.
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