Investigating success factors for hypermedia development tools

What are the key factors that contribute to the "success" of a hypermedia development tool? We have investigated this issue in the context of non ICT professional environments (e.g., schools or small museums), which have limited "in-house" technical competences and must cope with very limited budget. We discuss a set of success factors relevant to hypermedia tools targeted to this audience, and present a tool for multichannel hypermedia development that we have developed with these factors in mind. We report the key results from a wide on-the-field study in which the different success factors have been measured.