{"title":"企业对消费者投诉的反应满意度和消费者对企业消费者咨询部门的信赖度对消费者对不满意产品的再购买意愿的影响分析","authors":"Kyungok Huh","doi":"10.15723/jcps.49.2.201808.181","DOIUrl":null,"url":null,"abstract":"","PeriodicalId":228567,"journal":{"name":"journal of consumer policy studies","volume":"150 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2018-08-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"0","resultStr":"{\"title\":\"An analysis of the effects of consumer satisfaction of firm's reaction toward consumers' complaints and consumer's reliability for consumer counselling department in firm on consumers' willingness of repurchase for unsatisfied products\",\"authors\":\"Kyungok Huh\",\"doi\":\"10.15723/jcps.49.2.201808.181\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"\",\"PeriodicalId\":228567,\"journal\":{\"name\":\"journal of consumer policy studies\",\"volume\":\"150 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2018-08-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"0\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"journal of consumer policy studies\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.15723/jcps.49.2.201808.181\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"journal of consumer policy studies","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.15723/jcps.49.2.201808.181","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
An analysis of the effects of consumer satisfaction of firm's reaction toward consumers' complaints and consumer's reliability for consumer counselling department in firm on consumers' willingness of repurchase for unsatisfied products