Characteristic Relationship of Nurses in Charge of Patients and Procedures for Patient Service Management by Case Manager with Performance of Nurses in Charge of Patients in the Inpatient Room of TGK Chik Ditiro Sigli Regional General Hospital

The presence of case managers in hospitals is important as part of patient-centered care and plays a role in helping to improve interprofessional collaboration. Case Manager collaborates with nurses in charge of patients related to nursing care provided to patients, so that the implementation of patient service management procedures by a good case manager will have an impact on the good quality of work of nurses in charge of patients. The general purpose of this study is to identify the characteristic relationship of nurses in charge of patients and the management of patient services by case managers with the performance of nurses in charge of patients in the Hospital Inpatient Room TGK. Chik Ditiro. The population in this study was 75 nurses in charge of patients. This study uses a descriptive design correlation with cross sectional approach, Researchers use total sampling techniques as sampling techniques so that the sample in this study amounted to 75 people, this study was housed in TGK Hospital. Chik Ditiro. The results illustrate that there is a relationship between age (p = 0.000), education level (p = 0.009), working life (p = 0.001), and patient service management procedures (p = 0,000) with the performance of nurses in charge of patients. Other results found that there was no relationship between sex (p=0.567) and the performance of the nurse in charge of the patient. The most dominant factor related to the performance of nurses in charge of patients is the management of patient services (EXP B = 19,981. A case manager must be able to carry out every service management procedure well so that nursing care can be provided optimally to patients. In addition, the case manager must also be able to conduct good communication with PPJP and with other interprofessionals so that it can provide optimal results related to the outcome of the care provided. Nursing managers are advised to pay more attention and evaluate the performance of nurses in charge of ..........