组织谈判策略在人质谈判中的应用

Jonathan Matusitz, Gerald-Mark Breen
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引用次数: 11

摘要

本文的目的是将谈判及其相关概念从组织冲突领域中提取出来,并以建设性而非破坏性的方式,将当前组织中使用的沟通原则、策略和战术应用于人质谈判领域。本文的另一个目标是表明,无论是第三方干预还是解决问题的方法,谈判的最终目标仍然是相同的:达成合作或和平。然而,作者告诉读者人质谈判的缺点和风险(即,失败的操纵努力,缺乏有效的语言使用等)。最后,本文为未来的研究提供了建议,即利用技术方面可以有助于更好地在组织中进行谈判教学,以及如何与劫持者讨价还价的更好策略。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Negotiation Tactics in Organizations Applied to Hostage Negotiation
Abstract The purpose of this paper is to take negotiation and its related concepts from the realm of organizational conflict and apply the current communication principles, strategies, and tactics used in organizations to the realm of hostage negotiation in a constructive rather than destructive manner. Another goal of this paper is to show that whether a third-party intervention or a problem-solving method is used, the ultimate goal of negotiation remains identical: to reach cooperation or peace. Yet, the authors inform the readers about the drawbacks and risks of hostage negotiation (i.e., failed manipulative endeavors, lack of effective language use, etc.). Finally, this paper offers suggestions for future research, namely the use of technological aspects that can contribute to a better teaching of negotiation in organizations and better tactics on how to bargain with hostage takers.
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