体验营销在品牌信任中的应用及其对购买决策的影响

Harrie Lutfie, Dandy Marcelino
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引用次数: 3

摘要

-印度尼西亚大量的航空工业使每家航空公司都竞相提供最好的服务。印尼鹰航是唯一一家高度承诺为印尼提供全方位服务的航空公司。随着印尼鹰航体验理念的引入,印尼鹰航打造了令人自豪的特色,同时提升了印尼在国际上的形象。印尼鹰航体验的概念来自于五种感官或“五感”(视觉、听觉、嗅觉、味觉和触觉)。印尼鹰航应对竞争的营销策略之一是体验式营销策略。体验式营销被认为能够产生良好的影响,从而增加消费者前来使用现有产品和服务的吸引力。本研究采用定量和因果研究方法。本研究使用的人群都是在万隆乘坐航班的鹰航印尼乘客。样本采用非概率抽样,回答者多达100人,采用通径分析法进行分析技术。本研究的建议是需要改进体验营销策略,使其对品牌信任和购买决策的影响更大。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Implementation Application of Experiential Marketing to Brand Trusts and the Impacts on Purchasing Decisions
—The large number of aviation industries in Indonesia made every airline compete to provide the best services. Garuda Indonesia is the only airline that is highly committed as full services airline with Indonesian services. With the introduction of the Garuda Indonesia Experience concept, Garuda Indonesia created a proud feature, while increasing Indonesia's image in the international scale. The Garuda Indonesia Experience concept come from five senses or “5 senses” (sight, sound, scent, taste, and touch). One of the marketing strategy used in Garuda Indonesia to deal with competition is Experiential Marketing tactic. Experiential Marketing is considered capable of producing good influence so that it will increase the attractiveness of consumers to come and use existing products and services. This study uses quantitative and causal research methods. The population used on this study were all Garuda Indonesia passengers who have been take flight in Bandung. The sample was taken by non-probability sampling with number of respondents as many as 100 respondents, then used path analysis for analysis technic. Suggestions from this study are the need to improve the Experiential Marketing strategy so that its influence becomes greater for Brand Trusts and Purchasing Decisions.
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