Use of BangaloreOne Services by Citizens and Role of Public Library in Promoting E-Governance Services: A Case of Bengaluru District, Karnataka State

In this study, an attempt is made to study the usefulness ofservices of e-governance offered in Bangalore One centres which come under Department of Revenue, Government of Karnataka, problems faced by citizens and status and of public libraries which have major role to play in creating awareness about these services among citizens. Majority of the users are between the age group of 21 and 40 years and are graduates. Citizens from different walks of life such as farmers, employees in government/private sectors, students and housewives are using the services of Bangalore. A major problem faced by the citizens is that staff of the centre are not friendly. The study also recognises the role of public libraries which are providing library services to the citizens, where public libraries can be a hub for integrated citizens-oriented services by training the citizens in e-governance services.