建立供应商-客户关系，提高产品质量

IEEE International Conference on Communications, - Spanning the Universe. Pub Date : 1988-06-12 DOI:10.1109/ICC.1988.13679

J.L. Reffett

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引用次数: 1

摘要

作者展示了AT&T如何与客户共享有关其开发过程的信息，以获得客户洞察力。他还描述了AT&T如何能够响应客户流程改进问题。他解释了如何审查开发过程，如何将审查合并到AT&T正在进行的改进过程中，以及AT&T和区域贝尔运营公司如何从这种合作关系中受益。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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A vendor-customer relationship to improve product quality

The author shows how AT&T shared information on its development process with its customers to gain customer insight. He also describes how AT&T was able to respond to customer process improvement issues. He explains how the development process was reviewed, how the review was merged into AT&T's ongoing improvement process, and how both AT&T and the regional Bell Operating Companies have benefited from this cooperative relationship.<>

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IEEE International Conference on Communications, - Spanning the Universe.

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