An open-source platform for converged services

Following a telecommunications industry-wide move to provide converged services that integrate solutions from both the Web and the telephony domains, we look in to the challenges in providing adequate environments that foster the creation of these types of services. The challenge in aligning these different service paradigms is that they differ in the way they deal with composition, state management, flow control, and more. Attempts at integrating these different paradigms must do so in a way that encourages the production of high quality code that does not get lost in managing the heterogeneous nature of the underlying resources. We present our experience with the Moteli engine, an open source project that directly addresses these issues.