学习与成长视角作为平衡计分卡维度之一的评估及其对五星级酒店员工绩效的影响

مجلة کلیة السیاحة والفنادق. جامعة المنصورة Pub Date : 2022-06-01 DOI:10.21608/mkaf.2022.254026

Adel Samir Elmetwaly, Neveen Mohamed Mansour, Mohamed Tawfik Essawy

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摘要

酒店业以员工绩效为基础，因此，本文旨在评估学习和成长视角作为平衡计分卡维度之一及其对埃及开罗五星级酒店员工绩效的影响，并研究如何使用它来提高开罗五星级酒店员工的绩效。本文讨论了广泛的背景和文献综述，重点关注酒店员工绩效的学习和成长视角的实施。研究人员对开罗30%的埃及酒店的客房部员工发放了276份有效问卷

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Assessment of Learning and Growth Perspective as One of Balanced Scorecard Dimensions and Its Impact on Employees' Performance in Five-star Hotels

PurposeThe hospitality industry based on performance of employees so, this paper aims to assessment of learning and growth perspective as one of balanced scorecard dimensions and its impact on employees' performance in five-star hotels in Cairo, Egypt and investigate the usage of it to enhance the performance of employees in five-star hotels in Cairo, Egypt Design/methodology/approachThis paper discusses a wide-ranging background and literature review that focuses on the implementation of learning and growth perspective on the performance of employees in hotels. With the distribution of 276 valid questionnaires on employees working at room division on 30% of Egyptian hotels in Cairo the researcher applied the

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مجلة کلیة السیاحة والفنادق. جامعة المنصورة

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